LinkedIn Ads: Common Issues
Running into trouble? Here are the things that come up most often.
"I'm not sure if I have a Business Manager"
Quick way to check:
- Go to linkedin.com/businessmanager and sign in.
- See a Business Manager dashboard with your company? You've got one. Follow the Business Manager guide.
- Don't see anything / get an error? You don't have one. Follow the Campaign Manager (Legacy) guide.
"I invited Ben to Business Manager but he can't see my ad account"
This is the number one thing that catches people out. Being invited to your Business Manager doesn't automatically give access to your ad accounts. You need to:
- Go to Ad accounts in the left menu.
- Pick the ad account.
- Click Add people and assign Ben the Account Manager role.
Full steps are in Part 2 of the Business Manager guide.
"I can't find Ben when searching"
Depends which method you're using:
Business Manager: You don't search for Ben. You enter his email address (benhb@geekytech.co.uk). No LinkedIn connection needed.
Campaign Manager (Legacy): You search by name or LinkedIn URL. Ben needs to be in your LinkedIn network (3rd-degree or closer). If he doesn't show up:
- Go to his profile: linkedin.com/in/benhawkshawburn
- Click Connect.
- Try the search again once connected (or even with a pending request).
TIP
In Campaign Manager, pasting Ben's full profile URL works better than searching by name: https://www.linkedin.com/in/benhawkshawburn/
"I can't add Ben to my company page"
For company page admin access, the person being added needs to follow your company page on LinkedIn. If Ben doesn't appear:
- Let your GeekyTech account manager know. We'll make sure Ben follows your page.
- He also needs to be in your LinkedIn network (1st to 3rd degree).
"I can't find 'Manage access' in Campaign Manager"
Two common reasons:
- Wrong level. Make sure you've clicked into the specific ad account first, then look under Account settings > Manage access in the left menu.
- Your ad account is in a Business Manager. If your ad account has been claimed by a Business Manager, the legacy Campaign Manager method gets disabled. You'll need to use the Business Manager method instead.
Not sure which applies? Ask your GeekyTech account manager and we'll help.
"I can't find 'Manage admins' on my company page"
You need to be an existing admin of the page:
- Make sure you're signed in with the LinkedIn account that has admin access.
- Go to your company page.
- Look for Settings in the left menu, then Manage admins.
If you're not an admin, whoever set up the page will need to add you first.
"I have multiple LinkedIn ad accounts"
Just make sure you're granting access to the right one. Check the account name and double-check with your GeekyTech account manager if you're not sure.
"I don't have a LinkedIn ad account"
That's fine! Let your GeekyTech account manager know and we can guide you through creating one.
"I only want to give ad account access, not company page access"
You can skip the company page part if you want. But without it, we won't be able to run Sponsored Content ads (which are the most common and most effective LinkedIn ad format). We'd really recommend doing both.
"What's the difference between Account Manager and Campaign Manager roles?"
| Permission | Account Manager | Campaign Manager |
|---|---|---|
| View campaign performance | Yes | Yes |
| Create/edit campaigns | Yes | Yes |
| Create/edit ads | Yes | No |
| Manage user access | Yes | No |
| Edit account details | Yes | No |
| View billing history | Yes | Yes |
We ask for Account Manager because it lets us do everything we need, including creating ads and managing the account properly.
"I want to remove access later"
Anytime:
- Business Manager: People > find Ben > Remove.
- Ad account (legacy): Campaign Manager > Account settings > Manage access > find Ben > Remove.
- Company page: Settings > Manage admins > find Ben > Remove.
Still stuck?
Just reach out to your GeekyTech account manager. We'll walk you through it.