Meta Ads: Common Issues

Running into trouble? Here's what comes up most often.

"I'm not sure if I have a Business Portfolio (Business Manager)"

Quick way to check:

1. Go to business.facebook.com and sign in with your Facebook account.
2. If you see a Business Portfolio dashboard with your company name, you've got one.
3. If you're prompted to create one, you don't have one yet.

If you need to create a Business Portfolio, Meta will walk you through it. You just need your business name and your Facebook account. Let your GeekyTech account manager know if you need help.

"I can't find Business Settings"

Look for the gear icon labelled Settings in the bottom-left sidebar at business.facebook.com.

If you still can't see it:

• Make sure you're on business.facebook.com, not just facebook.com.
• Check you're signed in with the Facebook account that has Admin access.
• If you manage multiple Business Portfolios, make sure you've selected the right one from the dropdown in the top-left.

"It's asking me to enable two-factor authentication (2FA)"

Meta requires 2FA for all Business Portfolio users. This is a security feature that you can't skip.

To set it up:

1. Go to your Facebook account settings.
2. Navigate to Security and Login (or Password and Security).
3. Under Two-factor authentication, click Edit.
4. Choose your method (authenticator app is recommended, SMS works too).
5. Follow the steps to complete setup.

Once 2FA is enabled, try adding us again.

"I sent the partner request but they haven't received it" (Option B)

A few things to check:

• Correct ID? Double-check you entered our Business Portfolio ID exactly: 514506582305534
• Check the Requests tab. Go to Partners in your Business Settings and look under the Requests tab. If it shows as "Pending", we haven't accepted yet. Give us a day or two.
• Let us know. Drop a message to your GeekyTech account manager and we'll check on our end.

"I added the person but they can't see my ad account" (Option A)

Adding someone to your Business Portfolio doesn't automatically give them access to every asset. After inviting Amine, you may also need to:

1. Go to Ad accounts in the left menu of Business Settings.
2. Select the ad account.
3. Click Add people and assign Amine the appropriate role.

Alternatively, if Amine already has Admin access to the Business Portfolio, they can assign themselves. Just let us know and we'll handle it.

"I can't assign my page to a partner"

A couple of possible reasons:

• Meta Verified pages have restrictions on partner access. If your page has a blue checkmark, you may need to contact Meta support for help.
• You're not an admin of the page. Only page admins can share the page with partners. Check your page roles under Pages in Business Settings.
• The page is claimed by another Business Portfolio. Each page can only belong to one Business Portfolio. If another business has claimed it, you'll need to resolve that first.

"I don't know the difference between People and Partners"

Simple breakdown:

	People	Partners
What you're adding	An individual person	Another business
How you add them	By email address	By Business Portfolio ID
Best for	Internal team members	Agencies and external collaborators
Access control	Person gets a role in your Business Portfolio	You share specific assets with their business

Option A (adding Amine) uses the People method. Option B (sharing via our ID) uses the Partners method.

"I only want to give ad account access, not page access"

That's fine. When using Option B, you choose which assets to share. If you only want to share your ad account, just skip the page, pixel, and Instagram steps.

Keep in mind that without page access, we won't be able to run certain ad formats (like feed ads that appear as posts from your page). Your GeekyTech account manager can explain what's affected.

"I want to remove access later"

Anytime:

If you used Option A (People):

1. Go to Business Settings > People.
2. Find Amine.
3. Click Remove.

If you used Option B (Partners):

1. Go to Business Settings > Partners.
2. Find GT Business Manager.
3. Click Remove.

This removes all shared access at once.

"Someone else manages my Meta ads"

If another person or agency currently manages your Meta ads:

1. Check with them about who has Admin access to your Business Portfolio.
2. Make sure you have Admin access yourself.
3. Once you do, you can add us using either option on the main guide.

Still stuck?

Just reach out to your GeekyTech account manager. We'll sort it out.